Troubleshooting

Run into a little bump in the road? This section will help you troubleshoot common user and system errors.

David Abbey avatar Tatianna avatar Erica Haight avatar +2
8 articles in this collection
Written by David Abbey, Tatianna, Erica Haight and 2 others

How to Convert an MS Excel File to .CSV for Contact Uploading?

In this article, we'll show you how to convert MS Excel file format to .CSV so you can upload your contacts to Penny.
Saman (He / Him) avatar
Written by Saman (He / Him)
Updated over a week ago

How do I change my password?

Forgot your password? Learn how to change or update your Penny password with this quick guide.
Stella Alarcon avatar
Written by Stella Alarcon
Updated over a week ago

How to clear the cache and cookies on your computer.

This article will walk you through a few simple steps to clear the cache on your computer.
David Abbey avatar
Written by David Abbey
Updated over a week ago

How to Convert a Google Sheets File to .CSV for Contact Uploading?

In this article, we'll show you how to convert Google Sheets file format to .CSV so you can upload your contacts to Penny.
Saman (He / Him) avatar
Written by Saman (He / Him)
Updated over a week ago

How do I unsubscribe from my Daily emails?

If you're wondering how to stop the Daily emails notifications, this article will guide you.
Stella Alarcon avatar
Written by Stella Alarcon
Updated over a week ago

How to change the default email on a computer

Trying to email contacts and the from field is not your email? Sounds like you need to change the default email 😉
Erica Haight avatar
Written by Erica Haight
Updated over a week ago

How to update your Chrome browser

A quick guide to updating Chrome to the latest version
Tatianna avatar
Written by Tatianna
Updated over a week ago

Xfinity XFI is blocking me from Penny! 😢

If you have Comcast Xfinity, you may have trouble accessing Penny. This article will help you.
David Abbey avatar
Written by David Abbey
Updated over a week ago