This article provides step-by-step instructions for sending messages and sharing content using WhatsApp through various methods, including from a contact card, a daily task, or a share option. Whether you're reaching out to a contact or sharing specific content, these guidelines will ensure you can efficiently use WhatsApp for your communication needs.
Using WhatsApp to send a message from a Contact card
Select More
Go to Contacts
Search for a Contact or Select a Contact
Click the “Contact” button on the profile
Choose WhatsApp
Type and send your message
Using WhatsApp to send a message from a Daily Task
From the Daily, choose the task that you would like to work on.
Under Contact, select More
Select WhatsApp from the options
Type and send your message
Using WhatsApp to send content via the “Share” button
Select Content
Search for the Content that you would like to share
Choose “Share”
From the options, choose Whatsapp. If you don’t see WhatsApp, click More.
Select the contact that you want to share the content with.
Click Next.
Edit the message if needed.
Click Send.
Using WhatsApp to send content via the “Send” button
Select Content
Search for the Content that you would like to share
Choose “Send”
Type and select the name of the contact who you like to send the content to.
Click Share
Choose WhatsApp.
Edit the message if needed.
Click Send.
Using WhatsApp to send content via the Content button within a Contact Card
Select More
Go to Contacts
Search for a Contact or Select a Contact
Click the “Content” button on the profile
Search for the contact or choose from the recommended content to send
Click Share Content
Choose WhatsApp
Edit if needed and send your message
Troubleshooting WhatsApp Messages Showing the Wrong Country Code
If you’re trying to send a WhatsApp message through Penny and notice the number has the wrong country code (e.g., +1 instead of your contact’s actual location), the issue is likely related to how the contact's number is formatted.
What causes this issue?
Penny uses the phone number saved in your contact record exactly as it appears. If the number doesn’t include the correct international dialing code (e.g., +44, +61, +27), Penny may default to using +1 (United States/Canada), which can cause WhatsApp to open the wrong chat or fail to recognize the number entirely.
How to fix it:
Open your phone’s contact list.
Confirm the number is saved in full international format, including the + and correct country code.
✅ Correct:
+44 7700 900123(UK),+61 400 123 456(Australia),+27 82 123 4567(South Africa)❌ Incorrect:
07700 900123,0400 123 456, or missing the +
Return to Penny and edit your contact:
Go the Contacts section
Choose the contact, click edit and update the information
💡 Tip: If you've recently edited a contact, it may take a few minutes for Penny to reflect the changes. Try waiting a moment before attempting to resend the message, or log out and log back in to refresh.
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