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How Do I Change My Password?
How Do I Change My Password?

Forgot your password? Learn how to change or update your Penny password with this quick guide.

Penny Matthews avatar
Written by Penny Matthews
Updated over a week ago

If you would like to change your Penny password, take a moment to follow these quick steps. Can't get into Penny at all? No problem, we got you covered.

Forgot Password Instructions

For Integrated Accounts (organizations that are partnered with Penny)

If your organization partners with Penny your login credentials for Penny are your Back Office credentials. Please contact your organization directly to reset your back office credentials.

For Non-Integrated Accounts (organizations that are not partnered with Penny)

1 - Open Penny

2 - Click Sign in the email

3 - Click forgot password, input the email you used to sign up with Penny and click continue

4 - A confirmation message will be shown as "An email has been sent to *email address*. Open the link we sent and follow the instructions to reset your password."

5 - Sign into your email account and find the email Penny sent you. The subject of the email is "Penny - Reset Password"

⚠️Check your spam and junk folder too if it's not in your main inbox.

6 - Select the "Reset Your Password" link inside the email body. This will take you back to Penny.

7 - Enter your NEW password. Don't forget to check ✅ the "Show Password" box!

8 - Select "Update"

Change Your Current Password

⚠️This option is only applicable if you are login with your email and not using Single Sign On (Google or back office login)

1 - Sign in to Penny

2 - Go to your settings

  • Select More and then Profile on the mobile app 📱

  • Select your Profile by clicking the circle with your initials on the top right on the web version 💻

3 - Change your Password

  • Select the 3 dots on the top right corner of the mobile app and select Change Password 📱

  • Select “Change Password” on the web version 💻

4 - Type your new password and then select the “UPDATE” button.

🔥HOT TIP🔥 Select the "Show Password" checkbox ✔️ to ensure you're typing in exactly what you intended to. Why? Penny is a little case-sensitive.

The product images shown are for illustration purposes only and may not be an exact representation of the product.

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