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Search results for:Customer Care Cycle
Penny's Customer Care Cycle
Penny will automate a customized task cycle for each of your customers based on their order date! This article will show you how… Weekly Care Cycle… Bi-Weekly Care Cycle
How to Use the Daily?
Customer Care tasks will ensure a customer never falls through the crack… Every day you will receive tasks pertaining to prospecting, your Customer Care Cycle, and Team Care… Customer Care Cycle Tasks
Penny Essential vs Thrive Plan (Non-Integrated Accounts)
<6 Customer Orders Add order details to customers… Customer Care Cycle Unique customer care cycle generated for each of your customers… Contacts Centralize all of your customer and prospect information across social
What does "Expiring Tomorrow" mean?
As part of the Customer Care Cycle, Penny will create tasks for you to engage with your Customers at
Transitioning to a Penny Essentials account
You’ll have access to The Daily Contacts Management Prospecting Customer Care… corporate organization’s Content Library Team Content Library Your corporate organization’s Customer… Care Cycle Customer Information Order Information Any Back Office or your corporate
FAQs
Customer Care Tasks… Who do I contact if the customer care tasks are not working/showing in the Daily?… If you are not seeing the Customer Care Tasks please review the Customer Care Cycle Article that explains
How to Add a Customer and Create an Order for a Customer
This article walks you through how to add a customer and create an order in Penny… How to Add a Customer… Create an Order for a Customer
How to Delete a Task
From the Customer Care Section on the Mobile App 📱… "Customer Care" from the left-hand side of the page 2 - Select the task you want to delete… 2 - Select the task you want to delete. 3 - Select "Remove" 1 - Select Lists 2 - Select Customer
Getting in Touch with the Penny Team
How to contact Customer Support… experience, we have outlined all the essential details you need to get in touch with our amazing customer… and sales team. 🌟 If you have general questions or need support with your Penny account, our customer
How to use Bulk Actions
Bulk Actions gives you the ability to select a large number of tasks from the Prospecting, Customer Care… or Contacts section and action them. 1 - Select Lists 2 - Select Prospecting or Customer Care… Care Section on the left-hand side of the page 2 - Toggle the "Select Multiple Tasks" on. 3 - Choose